Terms of service
OVERVIEW Welcome to TRAVOIS! The terms "we", "us" and "our" refer to TRAVOIS. TRAVOIS operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). TRAVOIS is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.
We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online stores.
All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. TRAVOIS reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until TRAVOIS confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as TRAVOIS may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e-mail, billing address, and/or phone number provided at the time the order was made.
Your purchases are subject to return or exchange solely in accordance with our Refund Policy.
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.
SECTION 4 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. All prices are in Swiss Francs (CHF) and include applicable VAT unless otherwise stated.
Prices posted in our online stores may be different from prices offered in physical stores or in online or other stores operated by third parties. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
SECTION 5 - SHIPPING AND DELIVERY
We deliver within Switzerland only. We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.
SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by TRAVOIS, its affiliates or licensors and are protected by applicable intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent. All rights not expressly granted herein are reserved by TRAVOIS.
TRAVOIS's names, logos, product and service names, designs, and slogans are trademarks of TRAVOIS or its affiliates or licensors. You must not use such trademarks without the prior written permission of TRAVOIS.
SECTION 7 - OPTIONAL TOOLS
You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input. We provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use of optional tools is entirely at your own risk.
SECTION 8 - THIRD-PARTY LINKS
The Services may contain hyperlinks to websites provided or operated by third parties. We are not responsible for examining or evaluating the content or accuracy of any third-party websites. If you decide to leave the Services to access third-party sites, you do so at your own risk. Complaints or questions regarding third-party products should be directed to the third-party.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
TRAVOIS is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with TRAVOIS. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and TRAVOIS. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with TRAVOIS.
SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy. By using the Services, you acknowledge that you have read our privacy policy. Information you submit may be transmitted to and shared with Shopify as well as third parties in order to provide services to you.
SECTION 11 - FEEDBACK
If you submit any ideas, suggestions, feedback or reviews, you grant us a perpetual, worldwide, royalty-free license to use, reproduce, modify, publish and distribute such content for any purpose, including commercial use. We are under no obligation to maintain your feedback in confidence or to pay compensation for it.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on the Services that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, or availability. We reserve the right to correct any errors or inaccuracies and to cancel orders if any information is inaccurate, without prior notice.
SECTION 13 - PROHIBITED USES
You may access and use the Services for lawful purposes only. You may not use the Services for any unlawful purpose, to infringe intellectual property rights, to transmit false or misleading information, to harass or harm others, or to send spam or unsolicited communications. You agree not to upload malicious code, scrape or exploit the Services, or circumvent any security measures.
SECTION 14 - AGENTS
This section applies if you use or enable any software or service that takes autonomous or semi-autonomous action on behalf of any person to access the Services ("Agent"). No Agent may access the Services unless it identifies itself in all HTTP/HTTPS requests, does not mimic human behaviour, responds truthfully when asked if it is a computer, and does not circumvent any measures intended to block or limit Agent access. We may limit by technical means whether and how any Agent accesses the Services.
SECTION 15 - TERMINATION
We may terminate this agreement or your access to the Services at any time without notice. You will remain liable for all amounts due up to the date of termination. Provisions that by their nature should survive termination will continue to apply.
SECTION 16 - DISCLAIMER OF WARRANTIES
The Services and all products are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that use of the Services will be uninterrupted, timely, secure or error-free. To the extent permitted by Swiss law, we disclaim all implied warranties including merchantability and fitness for a particular purpose.
SECTION 17 - LIMITATION OF LIABILITY
To the fullest extent permitted by Swiss law, TRAVOIS and its partners, directors, officers, employees and affiliates shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of the Services or any products purchased through the Services. Our liability is limited to direct damages caused by our own wilful misconduct or gross negligence.
SECTION 18 - INDEMNIFICATION
You agree to indemnify and hold harmless TRAVOIS, Shopify, and our affiliates from any losses, damages or claims arising out of your breach of these Terms, your violation of any law, or your use of the Services.
SECTION 19 - SEVERABILITY
If any provision of these Terms is found to be unlawful or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect.
SECTION 20 - WAIVER; ENTIRE AGREEMENT
Our failure to enforce any provision of these Terms does not constitute a waiver. These Terms constitute the entire agreement between you and TRAVOIS regarding your use of the Services.
SECTION 21 - ASSIGNMENT
You may not assign or transfer these Terms without our prior written consent. We may transfer or assign these Terms without consent.
SECTION 22 - GOVERNING LAW
These Terms of Service are governed by and construed in accordance with the laws of Switzerland. The exclusive place of jurisdiction for all disputes arising from or in connection with these Terms is Bern, Switzerland.
SECTION 23 - HEADINGS
The headings in this agreement are for convenience only and do not affect the interpretation of these Terms.
SECTION 24 - CHANGES TO TERMS OF SERVICE
We reserve the right to update or change these Terms at any time by posting updates to our website. Your continued use of the Services following any changes constitutes acceptance of those changes. We will notify you of any material changes in accordance with applicable law.
SECTION 25 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@cafetravois.com.
TRAVOIS GmbH Haldenstrasse 4, 3014 Bern, Switzerland info@cafetravois.com Phone: [INSERT PHONE NUMBER] Company registration number: [INSERT CHE NUMBER] VAT number: [INSERT MWST NUMBER]
Just fill in the three remaining placeholders (phone, CHE number, MWST number) before publishing. If you don't have a VAT number because you're under the CHF 100,000 threshold, you can simply remove that line.